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Privacy policy
Effective Date: July 24, 2026
Last Updated: July 24, 2026
DaMonkey MotoRentals and DaMonkey MotoRentals Franchising Systems, LLC, together with their applicable affiliates (“DaMonkey,” “we,” “our,” or “us”), respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:
- Visit our websites or use our online services;
- Request information or communicate with us;
- Create an account or make a motorcycle reservation;
- Rent a motorcycle or purchase related products and services;
- Participate in promotions, events, loyalty programs, or surveys;
- Submit a franchise inquiry or franchise application; or
- Otherwise interact with DaMonkey.
This policy applies only when DaMonkey controls the collection and use of your information. Independently owned franchise locations may have separate privacy practices and policies.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Personal and Contact Information
This may include your:
- Name;
- Mailing and billing address;
- Email address;
- Telephone number;
- Date of birth;
- Emergency contact information; and
- Account login information.
Rental and Eligibility Information
To process and administer motorcycle rentals, we may collect:
- Driver’s license information;
- Motorcycle endorsement and riding-experience information;
- Insurance-policy information;
- Rental history and preferences;
- Passenger information;
- Signed agreements, waivers, initials, and acknowledgments;
- Motorcycle condition reports, photographs, or videos;
- Accident, damage, citation, toll, roadside-assistance, and claim information; and
- Communications relating to a reservation or rental.
Payment and Transaction Information
We may collect transaction details, billing information, payment status, refunds, fees, and purchase history.
Payment-card information may be collected and processed directly by our third-party payment processors. DaMonkey may not retain complete payment-card numbers.
Vehicle Location and Telematics Information
A rented motorcycle may be equipped with GPS, telematics, security, or tracking technology. Where permitted by law, this technology may collect the motorcycle’s location, movement, mileage, speed, battery status, diagnostic information, or other vehicle-related information.
We may use this information for:
- Theft prevention and vehicle recovery;
- Fleet management and maintenance;
- Roadside assistance;
- Confirming mileage or compliance with rental terms;
- Investigating accidents, damage, misuse, or suspected fraud;
- Protecting riders, motorcycles, and the public; and
- Responding to legal, insurance, or law-enforcement requests.
Franchise Inquiry Information
When you inquire about a DaMonkey franchise, we may collect:
- Professional and business experience;
- Employment or ownership background;
- Preferred market or territory;
- Investment qualifications and financial capacity;
- Business plans and timing;
- Referral-source information; and
- Other information included in franchise forms, interviews, or correspondence.
Submitting a franchise inquiry does not guarantee that a franchise will be offered or awarded.
Website and Device Information
When you use our website, we and our service providers may automatically collect:
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Referring website;
- Pages viewed;
- Links selected;
- Date and time of access;
- Approximate geographic location;
- Session and interaction information; and
- Cookie, analytics, and advertising identifiers.
Communications and User-Submitted Content
We may retain emails, text messages, telephone records, reviews, survey responses, photographs, testimonials, social-media interactions, and other information you provide to us.
Telephone or video communications may be recorded or transcribed when notice or consent is provided as required by law.
2. How We Collect Information
We may collect personal information:
- Directly from you;
- Through our website, booking system, forms, or applications;
- From payment processors and technology providers;
- From rental marketplaces and referral partners;
- From insurance companies, claims administrators, or roadside-assistance providers;
- From dealerships, service providers, and business partners;
- From cookies, analytics tools, advertising technologies, and vehicle-tracking systems;
- From social-media platforms;
- From publicly available sources; and
- From independently owned franchise locations where permitted.
3. How We Use Information
We may use personal information to:
- Create and manage customer accounts;
- Process reservations, payments, refunds, and rental transactions;
- Confirm rider identity, age, licensing, endorsement, experience, and eligibility;
- Provide motorcycles, equipment, roadside assistance, and customer support;
- Communicate about reservations, pickups, returns, maintenance, and emergencies;
- Administer tolls, mileage, fuel, damage, theft, citations, and other rental obligations;
- Investigate accidents, claims, disputes, suspected fraud, or violations of rental terms;
- Manage, maintain, protect, and recover our motorcycle fleet;
- Operate loyalty programs, promotions, events, and customer surveys;
- Personalize and improve our website, services, fleet, and customer experience;
- Send marketing communications, subject to applicable consent and opt-out requirements;
- Evaluate franchise inquiries and communicate with prospective franchise owners;
- Support franchise development, market planning, and franchise operations;
- Maintain business, accounting, insurance, tax, and legal records;
- Enforce our agreements and protect our legal rights;
- Maintain website and information security; and
- Comply with applicable laws, regulations, court orders, and lawful government requests.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools, session-recording technologies, and similar technologies to:
- Keep the website functioning;
- Remember user preferences;
- Measure website traffic and performance;
- Understand how visitors use the website;
- Improve advertising and marketing campaigns;
- Prevent fraud and enhance security; and
- Provide relevant content and promotions.
You can adjust cookie settings through your browser. Disabling cookies may prevent certain website features from operating properly.
Our website may use third-party analytics or advertising services. These providers may collect information about your activity over time and across different websites or services.
Unless otherwise stated through a website consent tool, our website may not respond to traditional “Do Not Track” browser signals. Where legally required and technically supported, we will process applicable privacy-preference signals in accordance with applicable law.
5. How We Disclose Information
We may disclose personal information to the following categories of recipients:
Service Providers
We may provide information to companies that perform services on our behalf, including:
- Website hosting and maintenance;
- Online booking and rental-management systems;
- Payment processing;
- Customer-relationship management;
- Email, telephone, and text-message communications;
- Analytics and advertising;
- Identity, licensing, or fraud verification;
- Motorcycle maintenance and repair;
- Towing and roadside assistance;
- Insurance and claims administration;
- Accounting, legal, and professional services; and
- Data storage and cybersecurity.
These providers are authorized to use information only for the services they perform for us, subject to their contractual and legal obligations.
Franchisees and Franchise Partners
We may share information with independently owned DaMonkey franchise locations when necessary to process reservations, provide customer service, support a rental, evaluate a market, or operate the franchise system.
Rental Marketplaces and Business Partners
When a reservation originates through a third-party rental marketplace, referral source, dealership, hotel, tourism partner, or other business partner, we may exchange information necessary to process the reservation, fulfill the service, calculate commissions, and address claims or disputes.
Insurance, Claims, and Roadside-Assistance Providers
We may disclose information when necessary to administer coverage, roadside assistance, accident investigations, damage claims, theft claims, or other rental-related matters.
Legal and Safety Disclosures
We may disclose information when we reasonably believe it is necessary to:
- Comply with law, legal process, or a government request;
- Cooperate with law enforcement;
- Enforce our agreements and policies;
- Protect the safety, rights, and property of DaMonkey, our customers, franchisees, partners, or others;
- Locate or recover a motorcycle;
- Investigate fraud, theft, misuse, accidents, or security incidents; or
- Establish, exercise, or defend legal claims.
Business Transactions
Personal information may be transferred as part of a merger, acquisition, financing, reorganization, franchise-system transaction, asset sale, or similar business event.
6. Sale or Sharing of Personal Information
We do not sell personal information in exchange for money.
Certain uses of analytics, digital-advertising, or social-media technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws, even when no money is exchanged.
Where applicable, you may request to opt out of these activities by using the privacy or cookie controls available on our website or contacting us using the information below.
We do not knowingly sell or share the personal information of individuals under 18 years of age.
7. Marketing Communications
You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.
You may opt out of promotional text messages by replying STOP. Message and data rates may apply. Opting out of marketing messages will not prevent us from sending transactional or service-related communications concerning a reservation, rental, payment, safety matter, or account.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services;
- Maintain customer and franchise records;
- Complete transactions;
- Administer insurance and claims;
- Resolve disputes;
- Enforce agreements;
- Meet tax, accounting, regulatory, and legal requirements;
- Prevent fraud and protect our motorcycles; and
- Fulfill the purposes described in this policy.
Retention periods vary depending on the type of information, the nature of the relationship, and applicable legal obligations.
9. Information Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, network, storage system, electronic transmission, or security measure can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you believe your account or information has been compromised.
10. Your Privacy Rights
Depending on your state of residence and subject to applicable exceptions, you may have the right to request that we:
- Confirm whether we process your personal information;
- Provide access to personal information we maintain about you;
- Correct inaccurate personal information;
- Delete certain personal information;
- Provide a portable copy of certain information;
- Disclose the categories of information collected, used, or disclosed;
- Opt you out of the sale, sharing, or targeted advertising use of personal information;
- Limit certain uses of sensitive personal information; or
- Review an appeal after denying a privacy request.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
To submit a request, contact us using the information in the Contact Us section. We may need to verify your identity before completing the request. We may deny or limit a request where permitted by law, including when information must be retained for safety, contractual, fraud-prevention, accounting, insurance, claims, or legal purposes.
An authorized agent may submit a request on your behalf where permitted by law. We may require proof of the agent’s authority and verification of your identity.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms, rental marketplaces, payment systems, or other external services.
DaMonkey does not control and is not responsible for the privacy, security, or content practices of those third parties. You should review their privacy policies before providing personal information.
12. Children’s Privacy
Our website and rental services are not directed to children under 18 years of age. We do not knowingly collect personal information directly from children under 18 through the website.
If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.
13. Information Submitted to Franchise Locations
DaMonkey franchise locations may be independently owned and operated businesses. A franchisee may separately collect and control personal information in connection with local rentals, employment, marketing, or other operations.
When applicable, you should review the privacy policy provided by the franchise location with which you interact.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operations, technology, services, franchise system, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this policy. Material changes may also be communicated through the website or by another appropriate method.
Your continued use of our website or services after an updated policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by law.
15. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
DaMonkey MotoRentals
DaMonkey MotoRentals Franchising Systems, LLC
Email: [email protected]
Telephone: 561.903.6514
Mailing Address: 4780 Woolbright Road, Suite 200, Golf, FL 33436
Please include “Privacy Request” in the subject line and provide enough information for us to identify and respond to your request.